Creating an intelligent ticket routing solution using Slack, Amazon AppFlow, and Amazon Comprehend | AWS Machine Learning Blog
Ticket Routing with AI
Skills-based routing: Route your way to success - Zendesk
Improving the User Experience with Uber's Customer Obsession Ticket Routing Workflow and Orchestration Engine - Uber Engineering Blog
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Guide - HERE Routing API - HERE Developer
Automated support ticket routing & compliance audit - Valiance - Transforming businesses with AI & Data analytics
Routing options for incoming tickets – Zendesk help
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Figure 1 from Mean Average Distance to Resolver: An Evaluation Metric for Ticket Routing in Expert Network | Semantic Scholar
Figure 1 from Mean Average Distance to Resolver: An Evaluation Metric for Ticket Routing in Expert Network | Semantic Scholar
Best IT Helpdesk Ticketing System in 2022 - DNSstuff
AI solutions for enterprises — AI Ticket Analyzer for automatic routing of tickets
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Take the Drudgery Out of Ticket Routing for Service Desks – BMC Software | Blogs
ITIL Service Automations | Automated Workflows & Ticket Routing | Web Help Desk
What is Automated Ticket Routing? - Helpshift
Routing options for incoming tickets – Zendesk help
Ticket Routing Rules is not Working as the Role Code 28 for Service and Process Team is not maintained | SAP Blogs
What is Automated Ticket Routing?
What is Ticket Routing? | ultimate.ai
What is Automated Ticket Routing? - Helpshift
Uber Engineering on Twitter: "New on the blog: Routing customer service tickets correctly has become more challenging as @Uber's businesses have grown. We've adopted workflow orchestration and Cadence, our #OpenSource orchestration engine,
Automated Service Ticket Routing with Deep Learning on Azure - Microsoft Tech Community
Improving the User Experience with Uber's Customer Obsession Ticket Routing Workflow and Orchestration Engine - Uber Engineering Blog
